Returns & Exchanges

The sale, exchange, and return of products by Malyas are carried out in strict compliance with the Law of Ukraine “On Consumer Protection.”

Return Terms & Conditions

Products in resalable condition (5 L and 10 L packaged products): Customers may return or exchange products within 14 days of purchase, provided that the products remain unused and their original condition is fully preserved, including the sealed canister or bottle, factory seals, labels, and proof of purchase.
Defective products: If a manufacturing defect or packaging damage caused by our company is identified upon delivery, the product will be exchanged or refunded promptly and without exception.
Special categories (biological products and veterinary products): As these products require strict temperature-controlled storage (not below +5°C / 41°F), they may only be returned if a discrepancy with the accompanying documentation or a manufacturing defect is identified at the time the shipment is handed over to the customer.

Refund Processing, Payment Method & Return Shipping Costs

Refunds are processed within 7–10 business days after the returned products have been received at our warehouse and inspected by our quality control specialists to confirm that the products’ characteristics and the integrity of their packaging have been preserved.
Refunds are issued, by mutual agreement, either to the bank card originally used for payment or to the company’s designated bank account.
Return shipping costs: If a return or exchange is required due to our error (such as a manufacturing defect or an incorrect shipment), Malyas LLC will cover all shipping expenses. If a customer returns products in resalable condition for personal reasons (for example, ordering the wrong product or changing their mind), the customer is responsible for the return shipping costs.

What to Do If Your Shipment Is Damaged in Transit

We carefully pack all canisters in durable branded cartons that meet carrier shipping requirements. However, we strongly recommend inspecting your shipment upon delivery. If you notice damaged packaging or any leakage:

Do not accept or collect the shipment.
Immediately report the damage to the carrier’s representative and complete a damage report, as the carrier is responsible for compensating the insured value of the shipment in accordance with its policies.
Contact us immediately. We will arrange a replacement shipment as quickly as possible, without waiting for the carrier’s claims process to be completed.
For a standard product return, please contact your dedicated sales manager, provide photos of the product and the shipping documents, and you will receive the approved return warehouse address and shipping instructions.